Policy - Dream Come True Party Room

Policy

POLICY

Dream Come True Party Room is not liable for allergic reactions, injuries or illness occurring before, during or after attending a party, weekly activity, or special event at Dream Come True Party Room or event with our mobile service. All costumes, decorations and supplies stay with Dream Come True Party Room after event is over. Children take home crafts and give-a- aways. When attending a private party, weekly activity or special event at Dream Come True Party Room one adult must accompany each group of children into party room. Check in is required. All passes, pricing and policy can change at anytime without notice.

Please be aware that gratuity is added to final party invoices. Taxes and fees are not included in party package pricing and are added to final invoice if applicable. Please read FAQ for more information. Dream Come True Party Room reserves the right to refuse service. Dream Come True Party Room wants to make each event a special occasion. Thank you for working with us to make each event a special occasion.

Please read FAQ for more information.

1. Deposits:

Any rental of the space for a private party must leave a deposit of $ 150.00 in advance to securely hold the desired date and the balance must be paid in full before the scheduled party time. If the party goes over the scheduled rental time the client will be charged an additional time at $75.00 per half hour without pro-rating. If depositing by cash or check, a credit card is required to hold the space with no charge to card unless party is canceled inside 7 days from event date. Deposits are non refundable. See cancellation policy.

2. Gratuity:

15% gratuity will be automatically added to the non discounted total. This is for all parties and room rental rates. Industry standard is 15% to 20%. If you feel that the staff has done an exceptional job and you will to tip in additional to this amount, please feel free to let the staff know. Thank you!

3. Damage and cleaning:

Any excessive damage done to the “Dream Come True’s Party Room” facility or property shall be billed to the client for either replacement or repair.

a. Any excessive mess (at the determination of the staff) done by children or adults resulting in extra cleaning of the “Dream Come True Party Room” and its property shall be charged an additional cleaning fee of $150.00 which is not refundable.

b. Any additional damage to the facility and its contents/property shall be charged accordingly.

While “Dream Come True Party Room” cleans and sanitizes its toys, property, and bathroom on a daily basis all guest must insure that they dispose of waste materials such as diapers, paper towels and trash in the correct receptacles provided by “Dream Come True Party Room”.

Personal Property:

“Dream Come True Party Room” is not responsible for the clients or their guests personal property. It is the sole responsibility of each person entering the facility to be responsible for all belongings unless otherwise pre-arranged with the venue and/or its staff. Under no circumstances will “Dream Come True Party Room” take responsibility for any lost, missing or stolen property, personal or otherwise.

Safety:

Parents of children of the invited guest are completely responsible for the well being and behavior of their minor while on the premises of “Dream Come True Party Room” or the “Parkcrest Shopping Center”.

Conduct:

Any child or adult during the duration of the party is found to be destructive and/or abusive to the facility will be asked to leave the premises.

Cancellations/ Customer No-Show Policy:

Any cancellation will forfeit the deposit paid. Cancellations canceled inside 7 days from the event date will be charge the minimum party fee of $410 or $450 if a theme was book. This is will be automatically charged to the card on file.

Guest No-Show Policy:

You will be charged for the head count given. We are unable to discount for party guest that are no-shows. If you the customer no-shows for the party you scheduled, you will still be charged for the full amount of the party.

Indemnification:

The Client will indemnify, defend (with legal counsel reasonably acceptable to “Elena Hassan and “Dream Come True Party Room” and hold Elena Hassan and “Dream Come True Party Room”, its directors, officers, agents, lawyers and employees harmless from and against any and all demands, obligations, judgments, suits, losses, damages, liabilities, claims, fees, costs and expenses of any kind (collectively "Claims") (including reasonable attorneys' fees whether or not a suit is filed) suffered or incurred by or threatened or alleged against Elena Hassan and “Dream Come True Party Room”as a result of the acts contemplated herein.

Late Payment Fee:

The balance of a party or service is due the day of the event. A $15 per day late payment fee will be applied per day for balance not paid by the due/party date. A $35 returned check fee will be applied for checks returned due to NSF. A $35 fee will be applied to credit card final payments that do not clear. No checks accepted for final payment unless authorized in advance.

Photos taken by staff members may be used for promotional purposes only.

Arbitration:

Any dispute or claim arising under or with respect to the Agreement will be resolved by binding arbitration in Los Angeles, California and shall be administered by, and pursuant to, the Commercial Arbitration Rules of the American Arbitration Association before a single neutral arbitrator. Only direct damages may be awarded. No indirect, consequential or punitive damages, lost profits or attorneys fees may be awarded. The award shall be final and binding upon the parties. Any award may be entered as a judgment or order in any court competent jurisdiction.These policies shall be governed by and construed in accordance with the laws of the State of California. The undersigned has read and understands the aforementioned Private Party Space Rental Agreement & Regulations and agrees to abide by and be bound by such agreements & regulations.