FAQ – Dream Come True Party Room

FAQ

 

Frequently Asked Questions

What is included in the party package?

Each party package is for 90 minutes and includes up to 8 children. With the exception of the “Mini Party” which is 60 minutes. If you party runs over the allotted time you will be charged $75 for each additional 1/2 hr.  You can add additional children for the fee listed. Each party comes with 1 or more hostesses depending on size. Costumes and accessories for the children to wear for the duration of the party, craft tailored for each party theme, food, cupcakes and beverages for children. Activities and games as indicated for each theme.


What if I am expecting more than 8 children?

Additional child is an additional $24 charge for all parties. Additional children for the Mini Party is $16.

When do we need the final head count?

We will contact you 3 days prior to your party for the final head count and to firm up any remaining details. Once head count is received 3 days prior you can add additional guest, however due to having to order supplies, food and cake we can not reduce the head count number. We can only add. We can not gurantee the syle of the extra cupcakes for last minute added guest.

What if all the guests do not show up?
Once the final head count is confirmed, that is the number of guest we will prepare for. We do not deduct for no-shows. If you have a larger number of guest than what was confirmed you will be billed for the additional guest that show up.

What if the customer does not show up?

If the customer does not show up for the party, you will be charged to the card on file the balance due. We set up, purchase items and schedule based on your party needed.

Do I pay for younger or older children who come but do not participate?
We count all children that participate in crafts, games, activities. We do not count babies 2 and under in the head count. Nor do we count parents or guardians unless we are providing food for the adults.

Can you customize a party? Yes you can add items a la carte to any party package. See our add ons page for more details.


What if I want to celebrate more than one child’s birthday at the same party?

It is an additional $25 for each additional birthday child within one party.


Do you offer costumed performer?

Absolutely! That is what we are know for. You have a choice of all your favorite storybook characters, princesses, mermaids and more. Rates start at $125 for a 1 hour visit. Please see our add ons page for more details.


Should I invite boys? 

Of course! We have a large selection of boys crafts and costumes. We also have boy friendly games and story-telling. We also offer a wide range of boy parties.

When do you recommend adding additional time?

If you have 15 or more guest we always recommend adding an additional 30 minutes to your party. This will allow more adequate time for face painted and  activities. We try our best to insure that all children get painted that what something. We can not always paint late arrivals, but try our best to accommodate. Adding additional time is recommend if adding on additional activities.


What time should I arrive before the party?

Unlike most children’s party venues we allow you 30 minutes prior to your party to set-up. You will have a staff member on hand to help exhibit the set-up and clean up process. You will have 30 minutes to clean-up.

What do I do to reserve the date and time for my party? 

For parties at our party room a non refundable deposit of $150 for children parties and $250 for adult parties is required to hold the space. Once deposit is receive your date and time is confirmed. The balance is to be paid be paid the day of the party. For our mobile party service the non refundable deposit amount is $250. Character appearance the deposit amount is $50. If paying deposit by cash or check, a credit card is still required to hold space. But will not get charged unless the customer does not show up for the party.

Is gratuity included?

A 15% Gratuity will be added to your final non discounted total bill. The gratuity is split between the staff. Any additional gratuity is greatly appreciated.

How many children can you accommodate?
We can accommodate up to about 24 children and their adult guest. 48 guest in total. You can have more children if you have less adults.

What should children wear to the party?
We highly recommend that girls wear a leotard or bathing suit (boys a light tee) under their regular clothing in order to keep the costumes more hygienic. Costumes also tend to be itchy on bare skin, so having a leotard or tee underneath will help the children be more comfortable.


Can I bring food and refreshments for the adults?

Yes! We will have an area set up where you can bring food (approved by management) and refreshments for the adults. Sorry no alcohol. There is comfortable sitting for adults.

PARTY ROOM PREPARATION & CLEAN-UP: You are allowed to arrive 30 minutes prior to your event to set-up and allowed to stay 30 minutes after for clean-up.

MOBILE PARTY PREPARATION & CLEAN-UP: We will arrive up to 1 1/2 hours prior to scheduled party time to set-up. Please provide enough space for the tea party, dress-up and play area. If providing your own tables and chairs, please have them set-up and ready for us to decorate. If the Enchanted Gazebo is purchased, please provide enough space to accommodate a 10×10 ft tent and a 6 ft supply table. The Enchanted Gazebo comes with table and chairs with slipcovers. Slipcovers are included only when renting our chairs. This is due to the unique size of our chairs. Due to limited space we can a maximum of 25 chairs if available. Call your local rental supply company for additional chairs. Please provide a parking space with easy access to and from the party area for our vehicle.


Where do we park?

There is ample parking in our parking lot.

DEPOSIT/FINAL PAYMENT: A non refundable deposit of $150 is required to reserve a party at our party room location. A non refundable deposit of $250 is required to reserve a mobile party. A non refundable deposit of $50 for a character appearance at your location. Prop rentals require a deposit of 25% down. The balance is paid the day of your event. Date and time is not guaranteed until deposit is received. Once confirmed cancellation penalties will go into effect.

LATE PAYMENTS & RETURNED CHECKS: A $35 returned check fee will be applied to all checks do to NSF. A $15 per day late fee will be applied to all balances that are past due.

DISCLAIMER

DREAM COME TRUE PARTY ROOM is not liable for theft, damages or accidents occurring inside the party room or within the Parkcrest Shopping Center. DREAM COME TRUE PARTY ROOM is not liable for allergic reactions to food, craft supplies, costumes or any products used at one of our parties or events. You will be asked to sign a waiver prior to your party or event. DREAM COME TRUE PARTY ROOM reserves the right to use photos taken during weekly events and special events for promotional use.  


Still have questions. No problem! We are more than happy to answer any and all of your questions.

Please call us at 562-270-1400 or stop by during business hours.